Privacy Policy

Last Updated: November 6, 2026

At Best Friends Flooring, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, request an estimate, contact our business, or interact with our advertising on platforms such as Facebook and Instagram.

By using our website or voluntarily submitting your information, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Best Friends Flooring may collect personal information when you complete a contact form, request a free flooring estimate, communicate with our team, or submit information through our online advertisements.

The information we collect may include:

  • First and last name
  • Email address
  • Phone number
  • ZIP code or service address
  • Details about your flooring project or requested services
  • Preferred appointment times and communication preferences
  • Other information you voluntarily provide

We may also collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and interactions with our website, depending on the analytics and tracking technologies in use.

2. How We Use Your Information

We collect and use personal information to provide flooring services, communicate with customers, and improve the overall customer experience.

Your information may be used to:

  • Respond to inquiries and provide free estimates.
  • Schedule in-home consultations and flooring installations.
  • Provide information about our flooring products, services, and financing options.
  • Communicate regarding appointments, estimates, and ongoing projects.
  • Send promotional offers or marketing communications when permitted by applicable law and your consent.
  • Improve our website, customer service, and advertising efforts.
  • Maintain business records and comply with applicable legal obligations.

We use personal information for legitimate business purposes and seek to limit its use to the purposes described in this policy.

3. Facebook and Instagram Lead Advertisements

Best Friends Flooring may advertise its services through Facebook, Instagram, and other digital advertising platforms.

When you complete a lead generation form through a Facebook or Instagram advertisement, we may receive the contact information and project details you choose to submit.

This information may be used to contact you regarding your flooring needs, provide estimates, answer questions, schedule appointments, and communicate about services you have requested.

Meta, the parent company of Facebook and Instagram, may also collect and process information according to its own privacy policies and platform terms.

Submitting a lead form does not automatically enroll you in unrelated marketing communications. Promotional communications will be sent only when permitted by applicable law and any required consent has been obtained.

4. Phone Calls, Text Messages, and Email Communications

When you provide your telephone number or email address, Best Friends Flooring may contact you to respond to your inquiry, provide an estimate, schedule services, or communicate regarding your project.

If you separately consent to receive marketing communications, we may also send promotional messages about our flooring services, special offers, and company updates.

Where applicable, communications may include phone calls, emails, or text messages using automated technology, subject to applicable consent requirements.

Consent to receive marketing calls or text messages is not a condition of purchasing our products or services.

You may opt out of marketing text messages by replying STOP. You may unsubscribe from promotional emails using the unsubscribe instructions provided or contact us directly at (678) 814-9426.

Message and data rates may apply to text communications.

5. How We Share Your Information

Best Friends Flooring may share personal information with trusted service providers who assist with our business operations. These may include website hosting providers, customer relationship management systems, scheduling services, communication platforms, advertising providers, and contractors assisting with requested services.

Information may also be shared with financing providers when you specifically request financing assistance and authorize the necessary information exchange.

We may disclose information when required by law, to respond to lawful requests, or to protect our legal rights and the security of our business and customers.

We expect service providers handling personal information on our behalf to use appropriate safeguards and process information for the services they provide.

6. Cookies and Website Tracking

Our website may use cookies, analytics software, or similar technologies to understand visitor activity, improve website functionality, and measure advertising effectiveness.

Depending on the technologies enabled, third-party services such as Google Analytics or Meta advertising tools may collect information about website interactions.

These technologies may help us understand which pages visitors use, measure advertising results, and improve the relevance of our marketing.

You may manage certain cookie preferences through your browser settings or applicable third-party advertising privacy controls.

7. Data Protection and Retention

We take reasonable administrative and technical precautions designed to protect personal information against unauthorized access, misuse, disclosure, or loss.

Personal information is retained for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, meet legal obligations, and support legitimate business operations.

Although we take reasonable measures to safeguard information, no electronic transmission or storage system can be guaranteed completely secure.

8. Your Privacy Choices

You may contact Best Friends Flooring to request access to, correction of, or deletion of personal information we maintain about you.

We will review and respond to requests in accordance with applicable laws, subject to any necessary identity verification and legal retention obligations.

You may also request that we stop sending promotional communications. Opting out of marketing does not necessarily prevent communications directly related to an existing estimate, appointment, or service agreement.

To submit a privacy-related request, please contact us using the information provided below.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, financing providers, or other external services.

These third parties operate under their own privacy policies and practices. Best Friends Flooring is not responsible for the privacy practices of independently operated third-party websites.

We encourage visitors to review the privacy policies of external services before providing personal information.

10. Children's Privacy

Our website and services are intended for adults seeking flooring products and home improvement services.

We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

11. Changes to This Privacy Policy

Best Friends Flooring may update this Privacy Policy periodically to reflect changes in our business practices, technology, or applicable legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date. We encourage visitors to review this policy periodically.

12. Contact Information

If you have questions about this Privacy Policy, how your information is handled, or would like to submit a privacy-related request, please contact us.

Best Friends Flooring

Hampton, GA

Serving Metro Atlanta and Surrounding Communities

Phone: (678) 814-9426

Website: https://www.bestfriendsflooring.com/

We appreciate your trust in Best Friends Flooring and are committed to handling your personal information responsibly.